Returns & Exchanges

Big Boyz Menswear Returns Policy

We want our customers to love our products, so if your order doesn’t meet your expectations our team are here to help you out. You can return your purchase from the Big Boyz Menswear Store or orders placed through our online store, because you:

  • Changed your mind; or
  • Purchased an incorrect size and the product doesn’t fit.

Return Shipping Fees

You are responsible for paying the shipping costs for the item/s you are returning. Return shipping costs will be calculated based on your address. If you are receiving a store credit, the shipping cost will be subtracted from your store credit.

If you opt for an exchange, a payment portal is available to pay the return shipping fee. On payment a return shipping label will be generated for you, simply print and return the items to your nearest Aus Post.

 

Exchanges

We offer size exchanges in the returns portal, on return of your current size item/s, we’ll ship your new size straight to your door!

If you would like to exchange for a different item, please select store credit and you’ll be sent a gift card to purchase another item.

 

Change of mind returns

Our change of mind returns period is 30 days. It helps us with processing if you can ensure that the product/s being returned:

  • Are unworn and unwashed; and 
  • Have the tags still attached; and 
  • Are in the original packaging.

Returns of faulty items

We strive to provide the best quality products for our customers, therefore we appreciate being notified if our product isn’t up to standard. If you believe your item is faulty, please email admin@bigboyzmenswear.com with the following:

  • Your name; and 
  • Order number; and 
  • Images of the fault for review.

If the item is deemed as having a manufacturer’s fault, you will not incur any additional costs and will be offered a replacement item or store credit.

 

Store Credit

We offer store credit on all full-priced items and sale items returned within 30 days. Please note that store credit will be processed on the return of the item/s.

Unless required by local law, the following items are excluded from our returns policy and cannot be returned due to change of mind or incorrect size/fit:

  • Gift cards (including eGift Cards)
  • Swimwear (except where hygiene seals are intact)
  • Underwear/Lingerie/Bodysuits

If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund, subject to inspection by a Big Boyz Menswear staff member. All products must undergo an inspection to clearly identify the fault before a resolution can be provided.

Big Boyz Menswear reserves the right to refuse the return of a faulty product if, after inspection, we reasonably determine that the fault is a result of:

  • Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions or wash guide); or
  • Usual wear and tear following use of the product.

In-store purchases:

If your item was purchased in store please visit the Big Boyz Menswear store for your faulty item to be assessed by one of our team members.

Online Purchases:

If you purchased your item online and believe it is faulty, please contact Customer Care first with a photo of the fault for assistance. Alternatively, you can visit the Big Boyz Menswear store for assessment.

Purchase Country Your Statutory Rights
Australia Australian Consumer Law
Hong Kong Consumer Council
New Zealand Consumer Guarantees Act
Singapore Consumer Protection (Fair Trading) Act
[1] Full price products (also known as “white sticker”) includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Seed Heritage Stores: Sale and Outlet products are identified by their “red sticker”. Seed Heritage Online: Sale and Outlet products are identified by their advertisement in the “Sale” or “Outlet” categories.

[3] Return options are only available at Seed Heritage Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Seed Heritage Concept Stores which only stocks Full Price and Sale Baby and Child products can only accept the return of Full Price and Sale Baby and Child Products and cannot accept the return of Women’s or Outlet products. Learn more at: https://www.seedheritage.com/stores.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Seed Heritage is not liable for the in-transit damage or loss of products returned by post to Seed Heritage Online Returns. Seed Heritage recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Seed Heritage Online returns.

[6] Delivery fees for Seed Heritage Online purchases and postage costs for the “return to online” return option are non-refundable under this returns policy.

[7] Purchases made using a gift card, pre-paid gift-cards (such as VISA, Mastercard and TCN) , will be available for in-store exchange, or alternatively the funds can be re-issued on a company branded gift card. Nothing in this policy is intended to detract from your statutory rights that may apply if there is a problem with a product.

Return Options

  • Instant Product Exchange

    Purchases can be returned for an instant exchange of the same value, or for a higher-value product by paying the difference. If exchanging for a lower-value product, a partial refund will be provided.

  • Refund

    Your purchase can be returned for a refund to the original method of payment.

  • Returns/Gift Card

    The purchase can be returned for a refund to a gift card.

If you would like to return an item, please review the options below to see if you are eligible.

Product Exchange Refund Gift Card
Full Priced
Sale

*Products purchased at an Outlet Store can only be exchanged at a Seed Heritage Outlet Store.

Purchases made using a gift card, pre-paid Visa or Mastercard, will be available for in-store exchange, or alternatively the funds can be re-issued on a Seed Heritage branded gift card.

If you would like to return an item(s) from your online order, please see the following options (dependant on payment type) to see if you are eligible to return in-store:

Product Exchange Refund Gift Card
Full Priced
Sale

Purchases made Online using a gift card, pre-paid Visa or Mastercard, will be available for exchange, or alternatively the funds can be re-issued on a Seed Heritage branded gift card.

Seed Heritage products purchased at a department store (also known as concession store) are subject to the department store’s returns policy. Please contact the department store to confirm their returns policy.

International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please contact our Customer Care team for more information.

Purchases made on our international website cannot be returned in store.

Returns Via Post

The returns via post option is available for refund, not exchange, for Seed Heritage Online orders.

1. Complete the ‘Return by Post’ Form

Fill out the ‘Return by Post’ form and print a copy to include with your parcel. If the Return by Post Form is incomplete or not included, the parcel may be returned to sender.

2. Pack Your Items and Prepare the Label

Securely package your items and create your returns label using the below portal from Aus Post. Click Get Started below to create the label. Postage costs for the “return to online” option are non-refundable under this returns policy.

3. Post Your Parcel to our Warehouse

Drop your parcel at any Australia Post drop-box or post office.

4. Your Return will be Processed

Once received, your return will be processed within 5–10 business days. When your return is processed, we will send you a confirmation email.

Customers are responsible for all return postage costs for change-of-mind returns and exchanges from online orders. For items that are faulty or not as described, please contact our Customer Care team for assistance.

For the full international returns policy, please visit our website here.

[1] Full price products (also known as “white sticker”) includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Seed Heritage Stores: Sale and Outlet products are identified by their “red sticker”. Seed Heritage Online: Sale and Outlet products are identified by their advertisement in the “Sale” or “Outlet” categories.

[3] Return options are only available at Seed Heritage Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Seed Heritage Concept Stores which only stocks Full Price and Sale Baby and Child products can only accept the return of Full Price and Sale Baby and Child Products and cannot accept the return of Women’s or Outlet products. Learn more at: https://www.seedheritage.com/stores.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Seed Heritage is not liable for the in-transit damage or loss of products returned by post to Seed Heritage Online Returns. Seed Heritage recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Seed Heritage Online returns.

[6] Delivery fees for Seed Heritage Online purchases and postage costs for the “return to online” return option are non-refundable under this returns policy.