Contact Us
Frequently Asked Questions
Online Orders
My order is missing an item, will it be delivered separately?
If your order includes multiple items, they may be shipped from different locations. In that case,
your order will arrive in separate packages, each with its own tracking number.
You’ll receive an email with tracking details for each shipment. There are no additional shipping
fees
for split deliveries.
If you’re missing tracking information for an item, or if something doesn’t arrive, please contact
our
Customer Care team.
If we’re unable to fulfill an item in your order, we’ll issue a full refund for that item.
Can I make changes to my order or delivery address once placed?
Unfortunately, we are unable to change or cancel your order once it is placed.
I received the incorrect order. Who should I contact?
In the event that you have received the incorrect order, please contact our
Delivery
My order is missing an item, will it be delivered separately?
If your order includes multiple items, they may be shipped from different locations. In that case,
your order will arrive in separate packages, each with its own tracking number.
You’ll receive an email with tracking details for each shipment. There are no additional shipping
fees
for split deliveries.
If you’re missing tracking information for an item, or if something doesn’t arrive, please contact
our
Customer Care team.
If we’re unable to fulfill an item in your order, we’ll issue a full refund for that item.
Can I make changes to my order or delivery address once placed?
Unfortunately, we are unable to change or cancel your order once it is placed.
I received the incorrect order. Who should I contact?
In the event that you have received the incorrect order, please contact our